We'll be glad to answer all of your questions, but please check our FAQ first.
FREQUENTLY ASKED QUESTIONS
Prior to event
We are ready for your event 365 days a year and 24 hours per day. Our office staff is available Monday to Friday, from 9:00 AM till 5:30 PM.
No, prices are calculated per person.
However, prices may vary for different days during the week so make sure you check the prices before booking.
Wipeout is a challenging activity with an increased risk. There it is not suitable for people who:
- Are pregnant.
- Have heart conditions.
- Wear a pacemaker.
- Have a physical disability.
- Wear a prosthesis (artificial knee, artificial hip).
- Have a medical condition that would logically be expected to worsen with participation in the activity. If in doubt, consult a doctor or GP beforehand.
- Are under the influence of alcohol and / or drugs.
In addition, the following requirements apply to participants:
- Minimum age: 16 years (underage participants always need to be accompanied by an adult)
- Minimum length: 140 cm
- Swimming skills: each participant needs to be able to swim.
- Good general health.
Do you have any questions about this? Please contact us before you book via info@wipeout.nl
There is no minimum or maximum amount of people!
However, onyl 15 participants can be in one group. If you're with more than 15 participants, you will be divided ito two groups or even more if you're with more people. Please note: with last-minute additional bookings there is no guarantee that this is possible! Please always contact us for this.
You're of course welcome if you're with less than 10 people. However, you will be combined with another smaller group. Attention: this combination is only available on Saturdays and Sundays. During the other weekdays you will need to pay for 10 participants if yo're wihth less than 10.
No this is not allowed. The organization implements a zero-tolerance policy with regard to alcohol and drugs, before and during the activities. This means that it is strictly forbidden to consume alcohol or drugs before or during your participation in the activities.
In case of suspicion, you are obliged to blow if you want to participate in the activities.
If you consume alcohol or drugs before or during your participation, your participation will be refused and you may not enter the Wipeout area. You are also not entitled to a refund.
All courses feature water and land elements, all equally spectacular! We actually can't choose. You cannot combine the obstacles of courses Red and Blue, but on Sunday only, we have already done this for you with course Gold!
Yes, you can rent it for €7,50 euro.
Our Wipeout courses require a mimimum age of 16 years.
There are parts on and in the water in every summer course. Every participant must be able to swim well (level B diploma).
Your tickets can be payed online or via transfer. Using transfer an administrative fee of €35,- will be charged. It's not possible to pay for tickets on location.
Up to 14 days prior to the event, the number of tickets may be adjusted by 10% subject to availability. Changes or adjustments that are made within 14 days or less prior to the event cannot be taken into consideration.
PLEASE NOTE: there need to be at least 10 people in one group, you can never get belowe 10.
What about the rebooking guarantee?
The Wipeout rebooking guarantee (€35 per booking incl. VAT) can only be added when making the Wipeout booking, not afterward!
Rebooking guarantee conditions:
• Up to 24 hours in advance (start time slot), you can reduce the number of participants by up to 35% (refund within 2 weeks of the event date) by emailing service@dekaap.nl
• You can reschedule the activity once free of charge to another date/time within 1 year, based on availability, up to 24 hours in advance by emailing service@dekaap.nl
• Valid for the entire booking, regardless of group size • One bank account and name must be provided
What is NOT covered?
• Cancellation (standard cancellation policy applies)
• No-show participants
• Any external costs (e.g., catering not provided by De Kaap) will be charged
No, our fixed time slots cannot be adjusted.
If you would like to switch to another time slot, we’re happy to help you check the options.
Yes, if you inform us beforehand we'll gladly adapt to any dietary wishes.
During the event
You should arrive at the start time of your time slot.
For example, if you booked the 09:30 - 12:30 time slot, we expect you at 09:30.
You will have 30 minutes of instruction, followed by 2 hours on your chosen course, and afterwards 30 minutes to shower and change.
On arrival, report with your group at the cash desk/entrance, keep your booking confirmation to hand. Do you have any questions about your booking, do you still have to pay or are you missing a ticket? Arrange that right here. You can then go through the gates and follow the signs 'Wipeout' along the path, and then register with your group at the desk.
Yes, these must have a spectator ticket to enter the Wipeout lane. You can buy these online or at the cash register for €5,00.
We recommend you to wear sports/casual clothing, and to bring swimwear plus an extra set of dry clothing. Everything worn on our Wipeout Zone will be drenched and muddy! There are dressing rooms and emergency showers available. Please bring your own towels and soap.
Yes, there is an opportunity to shower and change. This is already included in your 3-hour time slot and is available until 18:30.
Yes, you can rent a locker when booking, but this is also possible on site.
You have the possibility to enjoy food and drinks before and after your Wipeout course. During your time on our Wipeout Zone it might be rather difficult to have a decent break. But there's an option to ask for a FREE picnic cooler to bring your food and drinks on to our Wipeout Zone. Check under 'tickets' delicious food and drinks packages, like a coronabucket, a lunch or BBQ which you can add to your choice. Bringing your own consumptions is not allowed.
At our entire location there is the possibility to pay by pin. This is our preference! If you want to get rid of your content, you can have it put on a card at the checkout and then pay with it.
No this is not allowed. The organization implements a zero-tolerance policy with regard to alcohol and drugs, before and during the activities. This means that it is strictly forbidden to consume alcohol or drugs before or during your participation in the activities.
In case of suspicion, you are obliged to blow if you want to participate in the activities.
If you consume alcohol or drugs before or during your participation, your participation will be refused and you may not enter the Wipeout area. You are also not entitled to a refund.
We'll just continue! You'll be muddy and drenched anyway so... no whining... let's roll through the mud! If the weahter gets too crazy, there's always a possibility to hide inside. Don't you want to take the chance? Contact us to make up for it another time. We will NOT give you money back.
Yes, there is.
After the event
Finished your Wipeout course? Stay to enjoy a BBQ and check if there are tickets left to The Party All-in! Check availability at 'Tickets' and add your choice to your booking!
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